Right of withdrawal


The client will be able to exercise the right of withdrawal returning the order received, if it doesn’t meet his expectations. The exercise of this right will have to be carried out within a maximum of FOURTEEN natural days from the date of reception and according to the official calendar of the location where the order was delivered. To be able to exercise this right it is necessary to keep the original packaging of the product and the product must be unused, the client will be responsible for the return charges. You will be able to exercise the right of withdrawal by sending an e-mail to the address  b2b@nunoya.com or sean@nunoya.com, or by calling our customer service telephone number 667217274.

In accordance with that set forth in the art. 102 of the Royal Legislative Decree 1/2007 by which the consolidated text of the General Law for the Protection of Consumers and Users, is approved, the exercise of the right of withdrawal will not be allowed for orders related to customised products or products manufactured according to the client’s indications. Therefore, all orders which include the cutting of fabrics will not be able to be the object of withdrawal since said orders have been manufactured in a customised way and following the client’s indications.

In any case, the product to be returned must be unused and with its entire original packaging intact. NUNOYAPRO.COM will not allow returns of used products, or products which show alterations in their original packaging.